Terms and conditions of sale

The Hops & Bubbles online delivery service is run in conjunction with Holland Sports & Social Association (HSSA), Mill Lane, Oxted, Surrey, the holders of the off-sales licence.

Deliveries will take place from 1200hrs until 2100hrs. Orders for same-day delivery must be received by 1500hrs.

The Licence holder and Designated Premises Supervisor for the above-named premises will process and dispatch each order from the premises during the times permissible as stated on the relevant licence.

Spirits sold as a 50ml serving are measured and decanted into a sterilised and sealed bottle. Products marked as “Draught” are supplied in a sterilised crown cap bottle. All other products are supplied in their original packaging.

Only orders that have been pre-paid will be delivered. No additional stock is carried on our delivery vehicles.

All payments will be processed remotely via a secure iZettle hyperlink. We do not have access to any of your payment details. There are no cash or contactless options.

Deliveries will only be made to persons over the age of 18. We run a strict ‘Challenge 25’ policy and will require photographic identification in the form of a passport or UK driving licence to verify the age of anybody who appears to be under 25. Because we need to verify the age of each person purchasing we cannot leave orders in a safe place.

We reserve the right to refuse delivery at any point if we believe any of the licensing objectives may be breached. Should we deem it necessary to refuse delivery for any reason, a full refund for goods, excluding any delivery costs, will be offered.

An incident register will be held by us and may be shared with the Police or Licencing Authority upon their request. This may contain any personal information you have supplied to us in order to process your order, including name, address and date of birth.

All our delivery staff have undergone the relevant Licencing laws awareness training and a log of each staff members ongoing training is kept on record.

Our payments are processed by iZettle. We do not have access to any of the financial details you enter via their payments service.

Any personal data you supply during the ordering process will only be used by us to process your order.

Last updated 5th April 2020